Terms of Service — Aurora Suite

1. Eligibility

You must be at least 18 years old and have the authority to use Aurora Suite™ on behalf of your organization.

2. Free Trial

Free trial specifications, including duration, user limits, and features, are determined and agreed directly with each customer. Access may be suspended or terminated at the end of the trial or as otherwise agreed. Customer data from free trials is deleted or anonymized within 90 days after the trial ends, unless converted into a subscription.

3. Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate information during registration.
• You are responsible for all activity under your account.

4. Acceptable Use

You may use Aurora Suite™ only for lawful purposes and in accordance with these Terms. You may not:

• Attempt to hack, disrupt, or gain unauthorized access to the platform, other users' data, or Aurora Analytica systems
• Reverse engineer, copy, or create derivative works of the platform
• Use automated tools (bots, scrapers, crawlers) to collect data without permission
• Circumvent restrictions or security features
• Transmit viruses, malware, or harmful code
• Use the platform to harass, defraud, or harm others
• Share or sell your account access without permission

5. Intellectual Property

• Aurora Suite™ and all associated content, software, and branding are the property of Aurora Analytica or its licensors.
• Users may use the platform to create strategic or operational materials, including proposals, for their own business purposes. You may not copy, modify, distribute, or resell the platform itself without permission.
• Any feedback you provide may be used by Aurora Analytica without compensation.

6. Privacy & Data Protection

Your use of Aurora Suite™ is subject to our Privacy Policy and Data Processing Agreement (DPA), available upon request. By using the platform, you agree to the terms in these documents.

7. Service Levels and Uptime

• Aurora Analytica uses commercially reasonable efforts to maintain availability of Aurora Suite™, excluding scheduled maintenance, emergency maintenance, or events beyond our reasonable control (Force Majeure).
• Scheduled maintenance will be communicated in advance, while emergency maintenance may occur without notice to protect security or platform integrity.
• Temporary interruptions or outages may occur, and Aurora Analytica is not liable for any resulting disruption.

8. Support

• Technical and customer service support is provided in Aurora Suite™, via email at info@aurora-analytica.com.
• Response times and support scope may vary depending on whether you are a free trial or paid subscriber.
• Aurora Analytica may update or change support services at its discretion.

9. Data Retention and Backup

• Customer data is retained for the duration of the subscription or trial. Free trial data is deleted or anonymized within 90 days after the trial ends unless converted into a subscription. Subscription data is deleted upon termination, unless retention is legally required.
• Routine backups are performed, but you are responsible for maintaining copies of critical data.

10. Termination

• Aurora Analytica may suspend or terminate access to Aurora Suite™ for violations of these Terms, misuse, or at its discretion.
• Upon termination, your access and rights to use the platform cease, and data may be deleted or archived per the Data Retention policy.

11. Disclaimers and Warranties

• Aurora Suite™ is provided "as is" and "as available."
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee uninterrupted or error-free operation.

12. Limitation of Liability

• To the extent permitted by law, Aurora Analytica is not liable for indirect, incidental, special, or consequential damages, including lost revenue, lost data, or business interruption.
• For free trial users, Aurora Analytica accepts no liability whatsoever arising from use of the Service, to the maximum extent permitted by law.
• For paid subscribers, total liability for any claim related to Aurora Suite™ is limited to the fees paid in the six (6) months preceding the claim.

13. Indemnification

You agree to indemnify and hold Aurora Analytica harmless from claims, losses, or damages arising from:

• Your use of Aurora Suite™
• Violation of these Terms
• Breach of your representations or warranties
• Unauthorized use of the platform

14. Force Majeure

Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, cyberattacks, internet outages, or third-party service failures.

15. Governing Law

These Terms are governed by the laws of Norway. Disputes will be resolved in the courts of Oslo unless otherwise agreed.

16. Changes

Aurora Analytica may update these Terms at any time. We will notify users of material changes via email or in-platform notification. Continued use of Aurora Suite™ after changes take effect constitutes acceptance of the revised Terms.

17. Contact

Questions about these Terms can be sent to info@aurora-analytica.com.

18. Order of Precedence

If Aurora Analytica and a customer enter into a separate written agreement signed by authorized representatives of both parties governing the use of Aurora Suite™, the terms of that signed agreement shall prevail over these Terms of Service solely to the extent of any direct conflict.